Among Samanage’s price propositions is the fact that it lends corporations better visibility on challenges and incidents; effectively, we think the vendor should really extend the visibility pitch to its asset management.
Samanage features a function-abundant suite customized to streamline IT functions, from incident management and asset monitoring to understanding foundation and self-support portals. Its intuitive interface and seamless integration capabilities help it become a beautiful option for organizations trying to get to optimize their IT guidance processes.
One more, who ever really wants to dig into piles of warranties? We don’t, so we like that Samanage provides warranty particulars quickly when we want it.
This certification is granted to items that provide Primarily substantial level of person practical experience. We evaluated how straightforward it is to start out utilizing Samanage and how properly-developed its interface and capabilities are to facilitate the get the job done approach. After a while used working with the software package we observed their interface extremely uncomplicated to know.
We examined dozens of remarks from genuine users of Samanage and found out 3 dependable good items buyers like relating to this support. Just one is its person-welcoming UI. “Its user portal is intuitive and simple ample for close users,” stated Mike, a junior IT administrator from a business that employs Samanage on regular basis.
In the meantime, the asset administration provides you with a complete check out with the asset’s lifecycle from its buy to disposal. It pays to track corporation laptops and cell devices through Group Coverage or Area Login Scripts particularly when you’re implementing a BYOD (carry your own unit) coverage. You can swiftly see essential info to the asset, such as, efficiency, spot, and specs.
This supplies organizations much agility to scale their guidance infrastructure as enterprise expands or contracts. The vendor provides a quotation based upon the amount of aid agents and asset equipment. No matter if you may have 5 or five hundred agents, your pricing system could be personalized to match your IT operational scale.
We also learned that a lot of substantial-level IT pros like Samanage’s asset tracking capabilities. “It’s very easy to deploy it by means of GPO,” admitted Harvey, a process analyst from a sizable enterprise.
For instance, a missed weekly anti-virus maintenance sends off a warning, whilst a missed quarterly activity alerts us that a vital endeavor has long been overlooked and will open up our databases to possible hacks. Other noteworthy functions of Samanage SLA are:
“For 20 years, SolarWinds continues to be devoted to which makes it seem effortless by arming know-how professionals Together with the effective resources they should remedy right now’s IT management challenges. We make this happen by responding to very well-comprehended, every day difficulties dependant on enter and comments from our consumers and also the IT professionals that we provide,” explained Kevin Thompson, Chief Govt Officer, SolarWinds.
Probably mainly because of the intended demographics, Virtually all opinions of the software package System come from Computer system professionals who both at this time function within an IT department or have eventually in the latest earlier. This makes sense considering that finish-consumers wouldn't have Significantly use for this sort of method. A few opinions also came from managers who were impressed with the way that Samanage streamlined functions of their providers. Ticket visibility was the most complimented aspect of the computer software by these reviewers. Agents can see tickets instantly after they're posted to Samanage's board. Despite the fact that this may not look like a exceptional concern, evidently Lots of individuals ended up really impressed with it because their more mature ITSM platforms ended up Significantly slower. A few critiques from brokers outlined they hadn't misplaced a ticket since switching to this System. That may have something to carry out Along read more with the act that it tends to be much easier to establish custom made code for it. A few IT gurus who had to develop code for his or her company's functions talked about which they felt the API was documented extremely nicely. In addition they favored that the first OCS-NG agent was replaced by a tailor made a single crafted on Ruby. All those who have to take care of more than one sort of program platform for his or her location of business enterprise appreciated The truth that the more recent Ruby-primarily based agent can obtain details from Home windows, OS X and GNU/Linux programs Similarly.
Information Administration: Capture and share institutional understanding through a comprehensive knowledgebase, facilitating self-service and decreasing support workload.
Arrive at out to our staff of professionals, and let us assist you in pinpointing irrespective of whether Samanage is an ideal match to your organization's IT assistance management prerequisites.
SolarWinds options to amass Samanage for the invest in cost of $350 million in funds or around $329 million net of money obtained. SolarWinds programs to fund the transaction mainly with its existing hard cash harmony.
The insights we obtain from participating with them, in destinations like our THWACK on line community, permit us to create items that clear up perfectly-understood IT management issues in ways in which technology specialists want them solved. This center on the person and determination to excellence in end-to-end hybrid IT overall performance management has set up SolarWinds as being a throughout the world leader in community administration software package and MSP methods. Find out more currently at .